Training courses for the travel industry

We offer customer services training courses tailored to the needs of your business. We work with all sizes of organisation from large tour operators through to small specialist companies and also provide training through travel trade organisations. 

We run training programmes in the UK and abroad throughout the year – and offer on-site training at your workplace or resort.

Course content

We work with clients to tailor courses that suit the individual needs of their teams. Topics covered in past courses include:

• dealing with customer complaints
• customer service skills
• handling  health and safety issues
• package travel regulations
• holiday representative training
• face to face complaint handling
• reporting

Our clients

We provide training for all sizes of travel business. Some of the companies who have recently taken part in our training programmes include:

• Alpine Elements
• Audley Travel
• Balkan Holidays
• Serenity Holidays
• Sports Travel International
• Villa Parade
• Virgin Holidays 

We also deliver training programmes for travel trade organisations such as the Association of Independent Tour Operators (AITO), the Association of British Travel Organisers to France (ABTOF)  and the Coach Tourism Council 

The companies we work with have reported improved team performance and customer service standards after attending our training programmes. 

“The Travel Advice Centre has provided us with holiday representative training each year– and the improvement in performance of our representatives has been significant. The customer services standards offered in our resort are now extremely high...’  Resort Operator 

Book a training course

To find out more about training courses for your team – or for more information phone Irena or Linda on 020 79629934 or fill in our contact form